Privacy Policy

Fortis Communications is committed to your privacy. We obey all laws and regulations applicable to our use and disclosure of your information. Except as set forth in this Privacy Policy, we will not trade, sell, or disclose to any third party any form of personal information (as defined below) without your consent and we will not disclose or make available any personal information to any third parties seeking to market third party products without your consent. We have set forth this Privacy Policy to explain to you how we collect and use information from our customers who use services and products from Fortis Communications ("Customers") and from visitors to our Web sites and from potential customers who have communicated, made contact, or interacted with Fortis Communications ("Visitors"), both in connection with online and offline services and products offered by Fortis Communications.

Collection of Information

Fortis Communications shall collect personally identifiable information, including but not limited to name, physical address, email address, telephone number, credit card information, and other personal information, from Customers when initiating service and in connection with the provision or marketing of products and services. Fortis Communications may collect personal information from Visitors in connection with any visit to our Web site, any communication about our services and products, or other transactions or interactions with Fortis Communications.

Fortis Communications may also collect non-personally identifiable information from Customers and Visitors regarding usage of our services or our Web site. This may include Web site pages viewed, time spent using certain services, demographic data, cookies, and other information which does not specifically identify any one individual.

"Cookies" are pieces of information that may be placed on your computer by a Web site for the purpose of facilitating and enhancing your communication and interaction with that Web site. Many Web sites use cookies for these purposes. We may use cookies to customize your visit to our Web site and for other purposes to make your visit more convenient or to enable us to enhance our service.

In addition to our cookies, we and our vendors and contractors may also use clear gifs, Web beacons, and third party cookies to improve the performance of our Web sites, provide certain features such as advertising, or to anonymously track usage of our Web sites and the online activity of users.

You may stop or restrict the placement of cookies on your computer, including third party cookies, or flush them from your browser by adjusting your Web browser preferences, in which case you may still use our Web site, but it may interfere with some of its functionality.

Anti-Spyware Policy

Fortis Communications believes that Spyware is a threat to consumer privacy and a consumer's experience online. Therefore, we forbid any Fortis Communications employee, agent, partner, affiliate, or contractor from intentionally deploying or using Spyware (as defined in this policy) on behalf of Fortis Communications. Spyware refers to any executable software application that is installed on a user's personal computer and covertly gathers and transmits personal information through the user's Internet connection without the knowledge or consent of the user. Cookies and Web beacons are not considered Spyware. Spyware may gather personal information, such as e-mail addresses and credit card information, and may even alter personal computer settings. Intentional use of Spyware by any Fortis Communications employee, agent, partner, or affiliate on Fortis Communications 's behalf will not be tolerated and will be considered grounds for dismissal, contract termination, and/or loss of payment.

Use of Information

Fortis Communications will use personal information to market products and services to Customers and Visitors that Fortis Communications believes may be of interest to them, provide services and products requested by Customers and Visitors and enable its vendors, contractors and partners to provide and assist Fortis Communications in the marketing and provision of such services and products to Fortis Communications, Customers, or Visitors or to participate in joint marketing offers with Fortis Communications. In our contracts with vendors, contractors and partners, we require them to protect personal information and to limit their use of such information to the purposes for which it is provided. They may not use this information for their own independent marketing purposes. If you purchase products and services offered jointly by Fortis Communications and one of our partners, personal information may be received and shared by both Fortis Communications and our partner. Each company's privacy policy may apply. However, we will not share your credit card information with any third parties unless they are involved in processing payments for services that you have purchased from Fortis Communications. Fortis Communications only works with partners whom we believe maintain high standards with respect to privacy and consumer rights.

Fortis Communications may also use and disclose personal information to investigate and help prevent potentially unlawful activity or activities that threaten the integrity of our service or network, to investigate fraud or violations of our Terms, as required by courts or administrative agencies or in connection with a sale, merger, or reorganization of Fortis Communications’s business.

CPNI

In the course of providing services to you, we collect and maintain certain customer proprietary network information ("CPNI"). CPNI includes the types of services you currently purchase, related usage and billing information for those services. Your telephone number, name, and address are not CPNI. We value our relationships with our customers and are committed to respecting and protecting your CPNI. Accordingly, we do not sell, trade, or share your CPNI, including your calling records outside of Fortis Communications or with anyone not authorized to offer our products or services, or to perform functions on our behalf except as authorized by you or required by law. Generally, we can use your CPNI to offer additional services to you, and for billing and collections purposes. We can also disclose your CPNI for legal or regulatory reasons, including in response to subpoenas and court orders, without your prior knowledge or consent. We can also use CPNI to investigate fraud and to prevent violation of our Terms of Service and unlawful use of our network, services, and other customers.

Security

Fortis Communications has invested and deployed a wide variety of technology and security features to make reasonable efforts to ensure the privacy of information on its network. In addition, Fortis Communications has implemented operations guidelines to ensure Customer and Visitor privacy is safeguarded throughout its organization. Fortis Communications will continue to revise policies and implement additional security features as new technologies becomes available. However, no system or service can give a 100% guaranty of security, especially a service that relies upon the public Internet. Therefore, you acknowledge the risk that third parties may gain unauthorized access to your information when using or accessing our services and our network.

Communications

Fortis Communications will not read, listen to or disclose to any third parties private e-mail, conversations, or other communications that are transmitted using Fortis Communications services except as required to ensure proper operation of services or as otherwise authorized by law, or with your prior consent.

You should be aware that any personal information which you voluntarily include and transmit through publicly accessible forums (i.e., such as chat rooms, blogs, instant messages) may be viewed and used by anyone with access to such forums. Fortis Communications is unable to control such uses of your personal information, and by using such services, you assume the risk that the personal information provided by you may be viewed and used by third parties.

Account Information

Subject to certain security requirements, Fortis Communications will do its best to honor requests from Customers for their own account information, including name, address, company, or billing information. The Customer is responsible for ensuring that the information on file with Fortis Communications is current and accurate.

Spam Policy

Fortis Communications has zero tolerance for spam. Spam complaints will be dealt with seriously and can result in losing Fortis Communications privileges such as loss of referral credits and even loss of a customer's account. If you receive spam and want to report it to Fortis Communications, please forward the email you have received to support@fortis-tele.com

Third Party Web Sites and Services

Our service may contain links to other Web sites and services not maintained by Fortis Communications. In addition, other Web sites and services may also reference or link to Fortis Communications. We encourage you to be aware when you leave our service, or surf the Internet, and to read the privacy statements of each and every Web site and service that you visit. We do not endorse, screen, or approve, and are not responsible for the privacy practices or the content of, such other Web sites and services.

Fortis Communications does not assume, and expressly disclaims, any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy (such as advertisers using third party cookies).

Changes to Policy

We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time by posting such changes here. You should review this policy regularly for changes, and can easily see if changes have been made by checking the Effective Date below. However, if at any time in the future we plan to use personal information in a way that differs from this policy, we will post such changes here and provide you the opportunity to opt-out of such differing uses. Your continued use following the posting of any changes to this policy means you accept such changes.

Terms of Service

For Customers, this Privacy Policy is subject to the Fortis Communications Terms of Service or other agreements between you and Fortis Communications. If you are a Customer, please refer to the Terms of Service or such other agreements regarding certain rights and limitations with respect to your use of Fortis Communications 's services.

Effective Date

This Privacy Policy was last updated on 8 May 2012.